Who holds your details
taka588 decides what is collected for the account you open here, answers for how it is stored, and handles each request you send about it. Live chat runs around the clock and is the quickest route for any data question. We keep no email address on this page on purpose: a chat thread puts your request and our reply in one place you can read back later.
If you reach us from a shared phone, close the chat window when you finish. The transcript stays on our side, not on the device.
What we collect when you open an account
Registration is short, but the details matter later when you want money out, so read them now.
Details you type in
A mobile number, a password, your full name as it appears on your national ID, and your date of birth. The name has to match the wallet or bank account you plan to use, because a mismatched name is the most common reason a withdrawal is held back.
Details the lobby records
Every session adds a device model, a browser name, the network you connected from and the pages you opened. Gameplay adds betting history, session length and the titles you return to. That record settles a round, shows your last deposits and answers a dispute about a spin that did not pay.
Records from bKash, Nagad, Rocket and bank transfers
Cashier traffic never arrives as cash in our hands. bKash, Nagad, Rocket and bank transfer each pass on a reference number, the amount, the wallet or account number used and a timestamp. We store those fields. We never see your wallet PIN or your bank password.
Our team can read that a ৳400 deposit landed at 21:14 with a matching reference. Nobody on our side can open your wallet or move money out of it, and no support agent will ever ask for a PIN.
Why taka588 keeps this information
Four reasons, and each one changes how long a record stays.
Account data runs the games you ask for. Payment entries settle a deposit or a withdrawal and answer a bank or wallet query that arrives weeks later. Login and device records catch a session that does not look like you, such as a sign-in from another city minutes after a bet placed from yours. The fourth reason is a legal duty: some records have to be kept whatever else happens.
Cookies that keep the lobby working
A small set of cookies holds your login open, remembers the language and currency you picked, and stops the deposit form from submitting twice on a slow connection. Block them in the browser and the sign-in step will fail, so leave the essential ones alone.
If a campaign or measurement cookie is added, it will be named here first, with a way to refuse it that does not lock you out of play.
When studios and payment partners see data
Studios such as Habanero, JDB, Evolution, Red Tiger, Playtech and Sexy Gaming receive a session token and the stake needed to settle a round. They do not receive your name, phone number or wallet details. Payment partners see the amount and the wallet reference, because they cannot move money without them.
Past those two groups, data leaves only on a formal request from a bank, a payment provider or an authority that we are obliged to answer. We do not sell a list of phone numbers to anyone, and we do not pass player details to an advertising broker.
How long records stay on file
Retention differs by record type. The table below is the short version of what our team follows.
| Record | Why it is held | How long it stays |
|---|---|---|
| Account profile | Keeps the login and the display name working | Until you close the account |
| Deposit and withdrawal entries | Settles a payment query or a bank dispute | While the account is open, plus the dispute window a bank allows |
| Live chat transcripts | Lets a case resume where it stopped | Until the account is closed |
| Game session logs | Settles a dispute about a single round | While the account is open |
| Device and login records | Flags a session that looks unusual | While the account is open |
Closing an account does not empty every row in the same second. Payment entries stay for the dispute window, then go with the rest.
Ask taka588 for a copy, a correction or deletion
You do not need a form or a phone call. Live chat handles all three requests, and the same agent keeps your case until it is finished.
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Say what you need
A copy of your records, a correction to a name or a phone number, or full deletion. One sentence is enough to start.
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Answer two or three questions
We ask for a detail that only the account holder would know, so a stranger with your phone number cannot pull your history.
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Wait in the same thread
A document check before a first withdrawal is reviewed within 24 hours. A copy of your records follows the same queue.
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Close the account for full deletion
Payment entries stay for the dispute window, because a bank can still ask about them. Everything else is removed.
Locking down the app and the browser
The app (version 2.8.17, 45 MB) keeps your session token in private storage, so a borrowed phone does not hand over a signed-in account. On a browser, use a private window on shared machines and log out when you are done.
Notice a session you do not recognise? Tell live chat, then change the password from the profile screen. We never phone you to ask for it. Download only from our app page, never from a file sent in a group chat.
Adults only, checked at the door
An account is for someone aged 18 or over. Date of birth is read at sign-up, and the document check before a first withdrawal catches a mismatch. If a minor has played, the account is closed, stakes return to the payment method that funded them, and no winnings are paid.
Our help centre lists the tools for limiting deposits or taking a break, for players who want them.
When this policy changes
An edit shows up on this page with a new date at the top. Where a change touches what we collect or who receives it, a note appears in live chat and in the app message tab before the new wording takes effect. Playing on after that point means the updated text applies to your account.
Straight answers about your data
Do I have to send a copy of my ID just to play?
No. Papers are only needed before your first withdrawal. We accept a national ID card, a passport or a driving licence, and the review takes up to 24 hours.
Can I delete my data and keep the account open?
Not all of it. An account needs a name and a payment trail to work. You can ask us to drop the extra details we do not need and the game history that is not tied to a settled round; the rest stays while the account is live.
Who can read my live chat messages?
The support team on duty and the staff who handle data requests. Transcripts are not passed to game studios or to payment partners.
Is my bKash or Nagad PIN stored anywhere?
No. The PIN is typed into the wallet app itself, which never shares it with us. We receive the reference number, the amount and the wallet number, nothing more.
What if a login from another city shows up on my account?
Open live chat straight away, change the password, then sign out of every device from the profile screen. Device records let us see the session and close it while you are still in the thread.